Frequently Asked Questions


What is PostcardGo?

PostcardGo is an easy-to-use direct mail platform that helps service professionals send professionally designed postcards without the hassle. You choose a template, customize your information, upload a mailing list, and we handle printing and mailing for you.

Who is PostcardGo for?

PostcardGo is built for service professionals, including:

  • Roofing contractors

  • HVAC companies

  • Landscaping businesses

  • Home service providers

If you serve local homeowners and want simple, effective direct mail, PostcardGo is for you.

Designing Your Postcard

Do I need a designer to use PostcardGo?

No. All of our postcards are pre-designed by our in-house team. You simply fill in your custom fields like business name, contact info, and services. No design experience required.

Can I request a custom design?

Yes. If you need something outside our templates, you can contact us for a custom design request. Our team will review your needs and let you know the next steps.

Can I upload my own design?

PostcardGo focuses on template-based customization for speed and consistency. If you have a unique request, reach out and we’ll see how we can help.

Mailing Lists

Can I upload my own mailing list?

Yes. You can upload your own mailing list during checkout. We have a downloadable mailing list template to ensure your list is ready for mailing.

Can PostcardGo help me get a mailing list?

Absolutely. If you don’t have a list, we can help you acquire a targeted mailing list based on your service area and goals. Just contact us to get started.

Will you check my mailing list?

Yes! We review every mailing list for common formatting and mailing issues to help prevent delays or errors. All lists are processed through USPS-approved software to identify and remove undeliverable addresses before your postcards go to print.

Printing & Mailing

Do you print and mail the postcards for me?

Yes. PostcardGo is an all-in-one service. We print your postcards and mail them directly to your list, so you don’t have to handle anything after ordering.

How long does it take to mail my postcards?

Once your customization and mailing details are submitted, we process your order quickly. Turnaround time can vary based on quantity and mailing list readiness, but fast production and mailing are always a top priority. You can expect your postcards to be taken to the post office within 3-5 business days. Post Office Delivery takes approximately 1-7 business days based on location.

Can I track my mail?

We recommend adding your own address to your mailing list to track approximate USPS delivery time. Feel free to contact us if you experience any issues.

Orders & Pricing

Is there a minimum order quantity?

Minimum quantities vary by product. Each product page lists the available order options.

What does the price include?

Pricing includes postcard printing and mailing unless otherwise stated. Any additional services, such as mailing list acquisition or custom design work, will be clearly communicated.

Can I reorder a previous postcard?

Yes. Reordering is fast and easy. If you need changes, you can update your information before placing a new order.

Support & Help

What if I have questions before ordering?

We’re happy to help. You can contact us anytime if you have questions about designs, mailing lists, or choosing the right postcard.

What if I made a mistake on my order?

Contact us as soon as possible. If your order hasn’t gone into production yet, we’ll do our best to help make corrections.

How do I contact PostcardGo?

Use our contact form or support email(info@postcardgo.com) and a member of our team will get back to you as quickly as possible.

Why PostcardGo?

Why use postcards for marketing?

Postcards are a proven, effective way to reach homeowners locally. They’re tangible, targeted, and easy to understand—making them ideal for service-based businesses.

What makes PostcardGo different?

We focus on:

  • Ease of use

  • Fast ordering

  • Professional, proven designs

  • Reliable printing and mailing

  • Helpful customer support

You focus on your business. We handle the postcards.